THE DBK GROUP
DBK Group specialise in heating, cooling and thermal control technology; the company supplies various industries such as Medical, Automotive, Industrial and most recently Damage Restoration. With manufacturing facilities worldwide DBK Group offers clients local sourcing and the flexibility that is expected of a multi-national organisation.
Marc Morin, owner of Action Solution Conseil, is always looking out for new technology for use in the restoration business. In 2017, Marc found out a revolutionary piece of heat drying equipment that was new to North American market. The DBK Drymatic System autonomously combined electric heat and air exchange to remove bound moisture from water damaged materials within a property. The patented system used unique drying algorithms to monitor the drying environment and take actions based on either user-defined room limits or preset conditions built within the systems firmware.
DBK’s passion for the product and their keen desire to grow sales of this revolutionary new product. Marc Morin decided to run a trial with some of his customers and the feedback was clear, ''the system and the results is unreal''.
Since then, the success of the trial led to the development of a strong working relationship between DBK and Action Solution Conseil and they created Drymatic.ca, the first and only Canadian distribution business that was dedicated to the Drymatic product and offered full product training and support. DBK understood that the restorations companies needed a point of contact who could offer them practical drying advice and even attend site to support with installations when required. Marc Morin’s substantial experience and expertise within the restoration industry alongside his passion for the Drymatic product made him the perfect candidate for the job.
The Drymatic Boost Box gave damage management technicians a solution that enabled them to introduce supplementary heat in a controlled way at a reduced cost.
For several years DBK worked with distributors such as Carpet Cleaners Warehouse and despite having a product that proved itself to be a fast a cost-effective solution for restorers DBK never made the level of market penetration they were hoping for.
DBK continually look to improve the service it offers and the products they deliver. Following the courses in Melbourne and Brisbane, DBK and D.H.D.A personally called all 95 attendees to seek out feedback on the course and the products demonstrated throughout the event. The calls were not to find out how wonderful everyone thought the presenters were or how great the products appeared to be; they were made to find the weaknesses in the product range and used to build a development roadmap for 2015. Feedback was constructive and many comments were made such as the machine was too large, bulky and heavy for single contractors to use regularly or that the control panel was difficult to use. All of the concerns raised were potential barriers to sell and DBK wanted to develop a product that was designed by Damage Management Technicians for Damage Management Technicians. In July 2015 DBK hosted a Customer Appreciation Event at the Amora Riverside Hotel in Melbourne, Australia. The event was the launch night for DBK’s latest innovation, Drymatic II.
Drymatic II is symbolic of true product evolution and DBK has made every effort to capture all of the concerns and criticisms raised by contractors throughout the life of the original DBK Drymatic system. Drymatic II is now less than half the size and weight of its predecessor whilst having more than double the airflow. The chassis is now a double skinned rotomould construction making it incredibly strong, robust and portable. The control panel has been converted from a simple dial system to an all new touch screen interface that provides the technician with feedback as to how the system is running. DBK have done away with the metal ductwork and difficult to use jubilee clips and developed an all-new quick-lock hose connection system; saving contractors labour time on installation and making the unit touch-safe for installation in occupied buildings.
Drymatic II is a testament to what can be achieved when an industry has a customer base who are keen to improve standards and a supplier who are eager to listen to the markets needs and develop innovative solutions to their problems.